Question 1

How can I see your latest promotions?

Accepted Answer

Visit the Specials section on our website to find any active sales or discounts!

Question 2

Do you price match?

Accepted Answer

Depending on the products you are inquiring about, we may be able to price match. Please email us at hello@shopparadigmbeauty.com.

Question 3

Do you charge sales tax?

Accepted Answer

Orders shipped to Ohio are subject to a 6.5% sales tax. Taxes may vary based on location.

Question 4

What payment methods are accepted?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, Discover, American Express), as well as PayPal and Shop Pay installments. We do not accept checks.

Question 5

What are the shipping costs?

Accepted Answer

Shipping costs vary depending on your order and the shipping method you choose at checkout.

Question 6

How long will it take for my order to arrive?

Accepted Answer

Orders are typically processed within 1-2 days. Estimated delivery times depend on the shipping method selected and may be affected by weekends or holidays:USPS Ground: 5-7 business daysUSPS Priority Mail: 3-4 business daysFedEx Express: 2 business days

Question 7

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to both Alaska and Hawaii. Shipping costs depend on weight and method. Some items may be restricted due to chemical content or manufacturer regulations.

Question 8

Do you ship outside of the USA?

Accepted Answer

﻿No, we do not ship outside of the continental USA. We are not permitted to ship some products, such as Elleebana, to Puerto Rico.

Question 9

Why is my order delayed?

Accepted Answer

While we work hard to fulfill orders promptly, deliveries occasionally take longer than expected due to carrier delays, holidays, or (rarely) high order volume. If you have received a shipping confirmation email, your order is on its way! If you haven’t received a shipping confirmation email within 48 hours of placing your order, please contact us, and we will identify the cause of the delay and estimate your delivery date.There are a few reasons your order may be experiencing a delay:New Customer Verification: If you are a new customer, you might experience a minor delay on your first order as we verify your professional license. Please check your email for any status updates on your professional beauty license.Attempted Delivery Notification: If you’ve received an "attempted delivery" notification, the carrier will attempt delivery the following business day. For further concerns, please contact the carrier directly.

Question 10

What if my order is undeliverable?

Accepted Answer

Please ensure your shipping address is correct. If your order is undeliverable due to an incorrect address and returned to us, we offer a one-time complimentary re-shipment. After a second return, you’ll be responsible for additional shipping charges.

Question 11

What is Package Protection, and should I include it with my order?

Accepted Answer

Package Protection is an optional insurance feature automatically added to your shopping cart to cover lost or stolen packages. You may remove this protection by toggling it off in your cart before checkout if you prefer not to pay for the added insurance. Please note that if you remove Package Protection, your order will not be insured if it is lost or stolen, and you will need to contact the carrier directly to resolve any issues.

Question 12

My package is missing—what should I do?

Accepted Answer

If your package is missing, please contact us with your email and order number. We will assist you with contacting the carrier and, if you have Package Protection, we will help you with what to do next.

Question 13

How do I return or exchange an item?

Accepted Answer

We offer a No-Hassle 30-Day Guarantee for returns and exchanges. To be eligible for a return, items must be unopened, unused, and in their original packaging. We only accept returns on items purchased directly from Paradigm Beauty, and all returned items will be inspected before issuing any refund.To start a return, please email hello@shopparadigmbeauty.com. If eligible, you may send your items to:Paradigm Beauty6515 Winford Ave. Suite CFairfield Township, OH 45011Please inspect your package right away and report any issues within 14 days of delivery.

Question 14

What if my order is damaged, defective, or mis-shipped?

Accepted Answer

If you receive a damaged, defective, or mis-shipped item, please contact us at hello@shopparadigmbeauty.com within 14 days. We will arrange for a replacement or refund, which will be processed within 5-7 business days after we receive the return.

Question 15

How long does it take to receive my refund?

Accepted Answer

Refunds are typically processed within 5-7 business days once we receive and inspect your returned items. The refund will be issued to your original payment method.

Question 16

Do you offer Package Protection?

Accepted Answer

Yes, we strongly encourage purchasing our Package Protection, which is automatically added to your shopping cart. This insurance allows us to replace your package if it is lost or stolen. If you choose to remove Package Protection, we are not responsible for lost or stolen packages, and you will need to contact the carrier directly to resolve any issues. If you purchased Package Protection and have not received your package, please contact us immediately.

Question 17

Are there any weather-related restrictions on returns?

Accepted Answer

We are not responsible for items damaged due to weather conditions, such as extreme heat, cold, or water damage. If weather could be an issue, we recommend coordinating with your local mail carrier to hold your package for pick-up.

Question 18

How do I track my order?

Accepted Answer

You can track your order by visiting here and entering your order number for updates in our chatbot.

Question 19

How do I update my saved addresses?

Accepted Answer

Visit your account page on our website to update saved addresses.

Question 20

How can I leave feedback or a review?

Accepted Answer

Leave a review directly on the product page or email feedback to hello@shopparadigmbeauty.com.

Question 21

Why am I not receiving emails?

Accepted Answer

Please check your spam folder and add hello@shopparadigmbeauty.com to your contacts.

Question 22

How do I unsubscribe from emails?

Accepted Answer

Click the "Unsubscribe" link at the bottom of any email.

Question 23

How can I earn points?

Accepted Answer

You can earn points by completing actions listed on our rewards page! Just visit the Rewards Page to see all the ways you can participate.

Question 24

How can I spend my points?

Accepted Answer

It's easy to see what you can redeem! Just visit the Rewards Page to explore all the rewards available for your points. Start maximizing your savings today!

Question 25

How do I participate?

Accepted Answer

In order to join the program, just register for an account. Once you have done it, you are welcome to participate in all actions we have prepared for you to earn points.

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